Privacy Policy
Privacy Policy for Zulia Parlour
Last Updated: [14-April-2024]
At Zulia Parlour Online Laundry Service, we prioritize the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website [www.zuliaparlour.co.ke] and our laundry services.
By using our website and services, you consent to the terms of this Privacy Policy. If you do not agree with the terms outlined herein, please do not access or use our website or services.
1. Information We Collect
We collect both personal and non-personal information when you interact with our website and use our services. The types of information we may collect include:
- Personal Information: This may include your name, email address, phone number, address, and payment information when you register for an account, place an order, or communicate with us.
- Usage Data: We collect information about how you interact with our website and services, including your IP address, browser type, device identifiers, pages visited, and time spent on each page.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, personalize content, and analyze usage patterns.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services, including processing orders, scheduling pickups and deliveries, and communicating with you about your account and orders.
- To improve and optimize our website and services, including analyzing usage trends, troubleshooting issues, and personalizing your experience.
- To send you promotional and marketing communications about our products, services, and special offers, if you have opted in to receive such communications.
- To comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We may share your information with third parties for the following purposes:
- Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services, such as payment processors, delivery partners, and IT service providers.
- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices and Rights
You have the following choices and rights regarding your information:
- Opt-Out: You may opt out of receiving promotional and marketing communications from us by following the instructions provided in such communications or by contacting us directly.
- Access and Correction: You may access and update your account information at any time by logging into your account or contacting us.
- Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
- Deletion: You may request the deletion of your account and associated information, subject to certain limitations and exceptions.
6. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.
7. Changes to This Privacy Policy
We reserve the right to update and modify this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [contact@zuliaparlour.co.ke].
By using our website and services, you agree to the terms of this Privacy Policy.